Refund Policy

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• The service provider has not yet been dispatched.
• The booking was charged incorrectly due to a technical error.
• A service cannot be delivered due to unavailability of staff.
• The customer cancels within the allowed cancellation window.

2. Non-Refundable Situations

No refunds will be processed if:

• The service has already started or is completed.
• The vehicle was not accessible or customer was unavailable during the scheduled time.
• Incorrect address or wrong information was provided by the customer.
• The customer is dissatisfied due to reasons outside the scope of the service selected.

3. Processing of Refunds

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method.
• Processing time: 5–7 business days (bank/UPI delays may apply).
• You will receive a confirmation email or SMS once the refund is initiated.

4. Service Quality Issues

If you are dissatisfied with a completed service:

• You must report the issue within 12 hours with photo evidence.
• We may offer a rewash or partial refund depending on the situation.
• Quality-related refunds are reviewed on a case-by-case basis.

5. Contact for Refund Requests