Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our services:

• Personal Information: name, mobile number, email address, postal address.
• Order Information: items ordered, payment method (masked), order totals, delivery details.
• Technical Information: IP address, browser type and version, device information, operating system, and crash or diagnostic data.
• Location Information: approximate or precise location if you grant permission (for delivery and service availability).

2. Communication Consent

By using DrWashit, you agree that we may send you:

• Transactional messages (order confirmations, OTPs, delivery updates).
• Promotional messages (email, SMS, WhatsApp, push notifications) — you may opt out at any time using the links in those messages or by contacting support.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Process orders and payments and manage deliveries.
• Provide customer support and respond to inquiries.
• Personalize and improve product recommendations and the user experience.
• Maintain security, detect and prevent fraud and abuse.
• Send service-related updates and policy notices.

4. When We Share Your Data

We share your information only when necessary to provide our services or for legal reasons:

• With delivery partners and agents to fulfill orders.
• With payment processors and banks to complete transactions (we do not store full payment card details).
• With customer support teams and service providers who help us operate the platform.
• With authorities when required by law or in response to legal process.

We do not sell or rent your personal information.

5. Cookies and Analytics

We and our service providers use cookies, web beacons, and similar technologies to:

• Improve browsing and site functionality.
• Analyze usage and performance metrics.
• Personalize content and advertising where applicable.

You can manage or disable cookies through your browser settings, but some features of the site may not work correctly if cookies are disabled.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access and obtain a copy of the personal data we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of your personal information (subject to legal or financial retention requirements).
• Object to certain processing activities or request restrictions.

To exercise these rights, contact us at privacy@drwashit.com. Please include your registered mobile number and as much detail as possible so we can verify and process your request.

7. Account Deletion

To delete your DrWashit account:

• Within the app: Profile > Delete Account
• Or email us at privacy@drwashit.com from your registered email or include your registered mobile number.

Account deletion is final. We may retain certain information for legal, tax, or legitimate business purposes as required by law.

8. Data Security

We take reasonable measures to protect your information, including:

• Encrypted storage and secure transmission (TLS/HTTPS).
• Access controls and role-based permissions.
• Regular security audits and monitoring.

Never share your OTP or password with anyone. We will never ask for them via phone calls or messages.

9. Platform Safety & Compliance

DrWashit complies with applicable Indian IT and e-commerce laws. We:

• Prohibit listing and sale of illegal or restricted items on the platform.
• Monitor activity to detect misuse, fraud, or abuse.
• Cooperate with law enforcement and official requests when required.

10. Grievance Officer

11. Policy Updates

We may update this Privacy Policy from time to time. If we make major changes, we will notify users by email or an in-app notice at least 7 days before the change becomes effective. Your continued use of DrWashit after the effective date constitutes acceptance of the updated policy.